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The Workshop

Integrations, CRM and marketing automation for UK businesses

The systems behind the website: online bookings with deposits, whether you need a CRM, what marketing automation does, privacy-first analytics, and where paid ads fit beside organic search. For owners who want every enquiry followed up without living in their inbox.

All articles 6 articles in this hub

More in this hub

Every article, most recently updated first.

  1. CRM and pipeline

    Do I need a CRM for my small business?

    When a small business needs a CRM, what one actually does, how to choose one (including where it keeps your data), and how to set it up so it is not a chore.

    Updated 9 November 2026 9 min read

  2. Marketing automation

    What is marketing automation? A plain UK guide

    What marketing automation is, in plain English: the jobs it does for a UK business, examples by trade, what the email marketing rules allow, and how to start.

    Updated 9 November 2026 8 min read

  3. Bookings, ordering and stock

    Online booking for barbershops: Fresha vs Booksy vs your own site (and fixing no-shows with deposits)

    Fresha vs Booksy vs your own booking site for UK barbershops in 2026: how each makes money, who owns the client data, and using deposits to cut no-shows.

    Updated 9 November 2026 11 min read

  4. Integrated marketing

    Integrated marketing communications: where paid ads fit alongside organic search

    Integrated marketing communications for UK businesses: six channels run as one plan, the four cases where paid ads earn their place, and where they waste money.

    Updated 9 November 2026 11 min read

  5. Reporting and analytics

    Plausible vs Umami vs Fathom: privacy-first analytics for UK businesses

    Plausible vs Umami vs Fathom compared for UK small businesses: pricing, where the data is stored, GDPR posture and the cookie-banner question, and which we use.

    Updated 9 November 2026 10 min read

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  1. Free whitepaper

    UK and EU data residency, by design

    Where your business data actually lives, what the US CLOUD Act reaches, and the exceptions named.

  2. Case study

    Stubkin: ticketing under the organiser's own name, built and not yet trading

    Our own product: event ticketing that runs on the organiser's own domain and Stripe account. Built since March 2026, renamed Stubkin, and not trading yet.

Also in this hub: CRM and pipeline, Marketing automation, Email and SMS, Reporting and analytics, The whole system and Integrated marketing.

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