Website care · every month
Your website, kept fast, safe and current.
Hosting, updates, backups proven by restoring them, monitoring, security headers and the small changes you ask for, looked after every month. For a site we built, or one we did not.
What care covers
The upkeep that keeps a site earning.
This is what a site on the platform we run gets. For a site that stays where it is, the quote says which of these apply: its hosting and backups, for example, stay with its current host.
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Hosting in London
Sites on the platform we run are served from Vercel's London region, and their server code runs in London too. Vercel is a US company, so our sub-processor list names it as an exception.
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Updates, kept current
The framework, its packages and their security fixes are kept up to date for you, so the site does not quietly age into a rebuild.
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Backups, proven by restoring them
Encrypted backups, stored off-site, and restores rehearsed, so a backup is known to work before the day it is needed.
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Monitoring from a second provider
The site is watched by a monitoring service that runs apart from where it is hosted, so a problem with the host does not also silence the alarm, and we are warned well before a security certificate expires.
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Security headers, checked at every build
A strict content security policy and modern security headers, checked each time the site is built, with HTTPS throughout.
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Small changes, by email
Text, images, opening hours and a new service, sent to us by email or the contact form. Bigger work, such as a new feature, gets a written quote first.
A site we did not build
We look first, then tell you straight.
WordPress, Wix, Squarespace, Shopify, Webflow or something built by hand: tell us what it is. Some sites are well worth looking after as they are, some are better moved, and a few are better left with the people who know them. You get one of three answers before you pay for anything.
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Tell us about the site
Its address, what it is built on and who hosts it now, if you know. The brief form asks all three.
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We look first
How it is built, what it runs on and what state it is in, before we say anything about looking after it.
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A straight answer, in writing
A quote to care for it as it is, a quote to move it onto the platform we run, or a plain no, with the reason.
What care does not include
Where care stops.
So that nothing is billed you did not agree to beforehand, and nothing you need falls between two providers.
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New features and redesigns
New pages beyond small changes, new integrations and a redesign are quoted separately, before any work starts.
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Business email
Mailboxes and the email you send yourself are run by our sibling practice, Dacros. The email your website sends is ours.
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Regulated practices
Clinics, law firms, accountants and schools are looked after by our sibling practice, Custodiance: regulated work is its specialism.
Proof
Sites we look after.
Client work and our own, each marked as which, with the full case study behind each one.
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Client · Education and charity
Brother Sylvester
When the store and Academy closed, we rebuilt Brother Sylvester's site on Astro: 92 stories, a history library and school bookings, with every old address kept.
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Our own · Web and marketing agencies
VerySEOly
Our own site: quote-led, built ahead of time, every provider named with its country, and a test suite that guards the copy as well as the code.
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Our own · Local services and repair
JorTech
Our own repair practice in Leeds: 95 pages for every device, town and fault from one template, one published price, real job photos and real reviews.
Questions
Website care, answered plainly.
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What is the difference between website care and website management?
Care is the looking after: hosting, updates, backups, monitoring, security and small changes. Website management, for a site we build and run, can take in more, such as SEO and the systems that bring in enquiries, quoted to your business. The comparison page sets out the line between them.
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Do you guarantee my site will never go down?
No. We do not publish an uptime figure or a response time, because none would be honest. The site is hosted on a platform built to stay up and watched by a separate monitoring service. We read every message Monday to Friday, 8am to 6pm UK time.
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Can you look after a website someone else built?
Possibly. Tell us what it is built on through the enquiry form, and we will tell you straight whether we can help, and how: looking after it as it is, or moving it to a new build. Either way, the work is quoted to your business in writing before anything starts.
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Where is my website hosted?
Sites we build and run on our platform are served from Vercel's London region. Vercel is a US company, so we name it as an exception on our sub-processors page, along with Cloudflare, whose network is global. That page lists every provider that touches personal data, where it keeps it, and the safeguard for any transfer.
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Do you back up and secure the sites you run?
Yes. Sites we run on our platform are backed up regularly, encrypted and kept off-site, with HTTPS, modern security headers and security patching kept up to date for you. The website security page sets out what that covers and how it is kept current, and the vulnerability disclosure policy says how to report a problem to us.
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How do I ask for a change to my site?
Email us, or use the contact form, with what you would like changed. Small edits are covered by your website management. Bigger work, such as a new feature that needs new infrastructure, gets a written quote first, so nothing is billed that you did not agree to beforehand.
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What happens to my site if I stop working with you?
You keep your domain, your content and anything you brought to the project. Once the build is paid for, we hand over its files on request at no charge, so you can host the site elsewhere, and there is no exit or transfer fee. The help article walks through the handover step by step.
Weighing it up? Compare management and maintenance, or see the managed website service for a site built and run for you.
Get a quote
Tell us about the site you want looked after.
Its address and what it is built on are enough to start. We publish no price list: every job, and every monthly retainer, is quoted to your brief. We look first, then send a written quote, or tell you plainly why we would not take it on.