Transactional email · the email your website sends
The emails your website sends, delivered.
Enquiry notifications, acknowledgements, booking and order confirmations and password resets, sent from your own domain through Scaleway Transactional Email in Paris, with the records that help them reach the inbox.
What it covers
The emails a customer is waiting for.
These are the emails people act on: proof that something worked, or the link they need next. When one goes missing, the customer notices before you do.
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Enquiry notifications
Every enquiry from your site, to the inbox you choose, with a reply going straight to the customer who sent it.
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Acknowledgements
The customer's confirmation that their enquiry reached you, and what happens next. It repeats nothing they typed, so nobody can use your form to send their own words from your domain.
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Booking and order confirmations
Where your site takes the booking or the order itself: what was booked, when, and how to change it. Where a booking or ordering system you use sends its own, we leave that to it, so customers do not get two.
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Password resets and account emails
Where your site has accounts: the reset link, the sign-in code and the notice that someone's details have changed.
How we send it
From your domain, through Paris, into the inbox.
Our own site sends this way: the VerySEOly case study, our own brand, describes it.
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Through Scaleway, in Paris
We send through Scaleway Transactional Email, run by Scaleway SAS, a French company, from its Paris region in the EU. Scaleway is on our published sub-processor list, which says what it handles and where.
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From your own domain
The emails come from an address on your own domain, such as bookings@ or hello@ your business's domain, so customers see your name, and a reply reaches you.
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Set up to reach the inbox
Three records on your domain do the work. SPF says Scaleway may send for it; Scaleway's documentation gives the value to add, include:_spf.tem.scaleway.com. DKIM signs each message so the receiving server can check it came from you, and DMARC tells that server what to do with mail that fails. Those records sit beside your business email's own, so our sibling practice Dacros adds them, and your domain's email stays in one pair of hands.
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Time limits, and a fallback
Each send has a time limit, so a slow mail service never leaves a customer waiting on a button that will not finish. Where an email carries an enquiry, a failed send never passes in silence: with a CRM connected, the enquiry is recorded there as well, and if nothing can take it, the visitor is told and given another way to reach you.
What it is not
The website's sending, and nothing else.
Business mailboxes, the email you send and receive yourself, and moves to Microsoft 365 or Google Workspace are run by our sibling practice, Dacros (opens in a new tab). Newsletters and campaigns are a separate service, email and SMS marketing.
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Tell us what your site sends
Or what it should send: enquiry alerts, confirmations, account emails. If you have a site already, tell us what it is built on.
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A written quote
We say what we would set up and send a written quote, valid for 30 days. Nothing starts until you accept it.
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Set up and tested
We set up your domain with Scaleway, Dacros adds the records beside your email's, and we test each email before it goes live.
Questions
Transactional email, answered plainly.
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Is this the same as my business email?
No. This is the email your website sends on its own. The mailboxes you and your staff send and receive from, moving to Microsoft 365 or Google Workspace, and the deliverability of your own email are run by our sibling practice, Dacros.
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Why do the records matter?
Receiving mail servers check them. Without SPF and DKIM for the service that sends your website's mail, a confirmation can land in spam or not arrive at all, and DMARC is what lets receiving servers turn away mail that only pretends to come from your domain.
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What happens if the email service is down?
The send stops at its time limit rather than hanging. With a CRM connected, the enquiry is recorded there as well, so it is not lost, and if nothing can take it, the visitor is told plainly that it did not send and offered another way to reach you.
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Can a website someone else built use this?
Often. It depends on whether the platform lets a site send through an outside mail service. Some platforms send their own emails and do not let that be changed. We look first, and the quote says what we can set up.
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Do you send newsletters and campaigns this way?
No. Marketing email is a different job with its own consent rules, and it is a separate service: email and SMS marketing, built and run for you.
Sources checked 9 November 2026.
Get a quote
Tell us what your website needs to send.
A sentence is enough to start. The brief form asks about your enquiry form too, because the two are set up together.