FAQ
Questions, answered plainly.
What people ask before they work with us. Each answer comes from our own terms, policies and service pages, and links the page with the detail. Already a client? The help centre covers billing, domains and changes.
Working with us
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Who will I actually deal with?
Us, directly. VerySEOly is a trading name of TicketWave HQ Ltd, and you get one accountable point of contact from your first message to the running site, not a call centre. We build your site and we look after it, so nobody sits in the middle relaying your questions.
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Do you only work with businesses in Leeds?
No. We are based in Pudsey, Leeds, and the work happens remotely, over email and video calls, so we work with businesses across the UK. Five nearby cities have their own pages on this site, but the service is the same wherever your business is.
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Do you work with businesses of every size?
Yes, from sole traders to established firms, in any trade. Every piece of work is quoted to the business, so it fits the business you run, whatever its size. The one exception is regulated practices, such as clinics, law firms, accountants and schools: those are looked after by our sibling practice, Custodiance.
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How do I know you are a real company?
VerySEOly is a trading name of TicketWave HQ Ltd, registered in England and Wales under company number 17143167, with VAT number GB 532 0339 27. You can look the company up on Companies House. Our registered office is Ground Floor, Radley House, Richardshaw Road, Leeds, LS28 6LE.
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When do you read enquiries?
Monday to Friday, 8am to 6pm UK time; we are closed at weekends. Send an enquiry through the form, or email hello@veryseoly.com. We reply with any questions, or to arrange a call, and then send you a written quote for the work you described.
Quotes and paying
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Why do you not publish prices?
Because we are a service, not software. One business needs a simple site and little else; another needs bookings, a CRM and follow-ups. One fixed price would overcharge one and let the other down. So every piece of work, a monthly SEO retainer included, is quoted to your business in writing, and nothing is agreed until you accept the quote.
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How long is a quote valid, and when is it agreed?
Thirty days, unless the quote says otherwise. The contract starts when you accept the quote in writing, and an email is fine, or when you pay any deposit it asks for. Until then nothing is agreed. Changes that go beyond the agreed scope are quoted before we do them.
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How do I pay?
By invoice, sent by email. We do not take card payments through this site and never hold your card details. Website management is invoiced monthly. For a build we may ask for a deposit, typically half, when you accept, with the balance on completion. Invoices are payable within 14 days.
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Do you charge VAT?
Yes, from 1 November 2026. TicketWave HQ Ltd is VAT-registered, our fees are stated before VAT, and VAT at the standard rate, currently 20%, is added on top. Our invoices are VAT invoices showing our VAT number, GB 532 0339 27. The billing help article explains how invoices work.
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Is there a minimum term or an exit fee?
No. There is no minimum term, no lock-in and no exit or transfer fee. You can cancel website management at any time, and it ends at the end of the current paid month. If you have your website as a service, it ends at the end of any paid four-week period. To cancel, email hello@veryseoly.com.
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Do I have a right to cancel within 14 days?
If you are buying as a consumer, yes: the Consumer Contracts Regulations 2013 give you 14 days. If no work has started, we refund what you have paid in full. If you asked us in writing to start within those 14 days, you pay for the work done up to the time you cancel. The right is for consumers, not businesses.
Websites
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How long does a new website take?
Most builds reach a live website within one to two weeks of receiving your content. That is a good-faith estimate, not a guarantee: it depends on the size of the site and on how quickly the content and your feedback come in. Your written quote sets out the scope before anything starts.
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Who owns the website once it is built?
Once the build is paid for, you own the website we delivered and its files, and we hand them over on request at no charge. Your domain is registered in your name from the start. If you have your website as a service instead, the website stays ours and you use it under licence, while your domain, email and content stay yours.
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Can I see the site before it goes live?
Yes. You review it on a private preview link before it goes anywhere, and we change it until it is right. The agreed build includes a reasonable number of rounds of minor changes before launch, and anything beyond the agreed scope is quoted before we do it, so there are no surprises on the invoice.
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I already have a website and a domain. Can you work with them?
Yes. We point your existing domain at the new site at no extra charge, and where it helps we move suitable content across from your old site. We do not guarantee that any particular search ranking is kept through the move, and our terms say so in writing.
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Can customers book or order on my own site?
Yes. We connect the booking, ordering, stock or ticketing system you already use to your own site, or help you choose one, so customers book and order under your brand rather than a marketplace's. The system is supplied and billed by its own provider; we do not sell it or bill for it.
SEO
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Can you guarantee a first-page ranking on Google?
No. Nobody controls how Google ranks a page, so we do not promise a position. We do the work that helps you get found: on your site, on your Google Business Profile and on the technical side. Our terms say plainly that we do not warrant any particular ranking, traffic or sales result.
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Is SEO a monthly service or a one-off?
It can be either. Ongoing SEO can run as part of your monthly website management, and a specific piece of work, such as putting right the technical problems on a site, can be quoted as a one-off. Tell us what you need, and the quote says which it is and what it covers.
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What does local SEO involve?
Getting found by people near you, mostly in Google's map results. It centres on your Google Business Profile, claimed and properly filled in, with your name, address and phone number matching exactly across your website, the profile and the directories you appear in, and a fast site that backs it all up.
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What about AI search, like Google's AI Overviews?
We cover it. AI search optimisation is about being cited in Google's AI Overviews, ChatGPT and other answer engines. There is no special markup that gets you in: the fundamentals that make a page good for people searching make it eligible, together with consistent details in the places those answers draw on.
Care and hosting
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Where is my website hosted?
Sites we build and run on our platform are served from Vercel's London region. Vercel is a US company, so we name it as an exception on our sub-processors page, along with Cloudflare, whose network is global. That page lists every provider that touches personal data, where it keeps it, and the safeguard for any transfer.
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Do you back up and secure the sites you run?
Yes. Sites we run on our platform are backed up regularly, encrypted and kept off-site, with HTTPS, modern security headers and security patching kept up to date for you. The website security page sets out what that covers and how it is kept current, and the vulnerability disclosure policy says how to report a problem to us.
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How do I ask for a change to my site?
Email us, or use the contact form, with what you would like changed. Small edits are covered by your website management. Bigger work, such as a new feature that needs new infrastructure, gets a written quote first, so nothing is billed that you did not agree to beforehand.
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What happens to my site if I stop working with you?
You keep your domain, your content and anything you brought to the project. Once the build is paid for, we hand over its files on request at no charge, so you can host the site elsewhere, and there is no exit or transfer fee. The help article walks through the handover step by step.
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Do you set up business email?
Not ourselves. Mailboxes and inbound mail for your domain are set up by our sibling practice, Dacros, under its own terms. We keep looking after your website, its domain and its DNS, and we ask Dacros to add any records your email needs, so the two stay in step.
Data and GDPR
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Where is my data kept?
In the UK and the EU by default, with the exceptions named. Our analytics, our business system and our database run on servers in France and Germany. Vercel and Cloudflare are US companies, and Proton, which carries our quotes and invoices, is Swiss. The sub-processors page lists every provider and the safeguard for any transfer.
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Do you sign a data processing agreement?
Our data processing agreement applies automatically to every engagement in which we process personal data for you, alongside our terms and privacy policy. You stay the controller of that data and we act as your processor. The sub-processors page is the list of providers the agreement points to.
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Will you tell me before you add a new sub-processor?
Yes, at least 30 days before, by email to the address we hold. The notice names the provider, its role, where it keeps data and the transfer safeguard. You can object on reasonable data-protection grounds, and if we cannot accommodate the objection you can end the subscription with a pro-rata refund of any prepaid fees.
Enquiries and your details
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What happens to the enquiry I send?
It is emailed to our inbox through Scaleway's transactional email in Paris, and recorded in our own business system, Odoo, on our server in France. If one of the two fails, the other keeps your enquiry. If you gave an email address, you get an acknowledgement from @veryseoly.com that repeats your choices, but not your message.
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How long do you keep my enquiry?
If it does not become a project, for up to 12 months, and then it is deleted, including its record in our business system. Project and client records are kept for the life of the project and up to six years afterwards, to deal with queries and disputes and to meet tax and accounting rules.
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How do I see or delete what you hold about me?
Email hello@veryseoly.com and we will respond within one month. You can ask for a copy of your data, have it corrected, have it erased in certain cases, restrict or object to processing, and withdraw consent where we rely on it. If you are unhappy with how we handle it, you can complain to the ICO.
Remote help and existing sites
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Can you help over a remote session?
Yes. You run the RustDesk program and read us a one-time code; we can then see your screen and use your keyboard and mouse while you watch, and you can end the session at any moment. Sessions are encrypted end to end through our own relay in France, and we do not record them.
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Can you look after a website someone else built?
Possibly. Tell us what it is built on through the enquiry form, and we will tell you straight whether we can help, and how: looking after it as it is, or moving it to a new build. Either way, the work is quoted to your business in writing before anything starts.