Enquiry forms · built and run for you
Enquiry forms that never lose a lead.
A form shaped by what your customers actually ask, that reaches your inbox and your CRM, keeps the enquiry if either one takes it, and tells the visitor plainly whether it worked.
Where leads go missing
Six ways a form quietly loses work.
Each of these is a way forms lose enquiries, and several we have found and fixed in forms of our own. None of them shows on the page, which is why they last.
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A spam trap that catches real people
Browser autofill can fill a hidden anti-spam field for a genuine customer. A form that throws away anything that trips the trap loses real enquiries, and nobody ever knows they were sent.
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One route, and it fails
If the only copy of an enquiry is one email, a failed send loses it. Worse, some forms still tell the visitor it worked.
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No acknowledgement
The visitor cannot tell whether it arrived, so they send it again, ring someone else, or give up.
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A required field that blocks
A question the business does not need, made compulsory, stops a customer who does not have the answer to hand.
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A form that needs JavaScript
When the page's script fails to load, on a slow connection or an older phone, the Send button does nothing at all.
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Fields that fight the phone
The wrong keyboard for an email address, autocorrect rewriting a name, or no autofill. Each one slows a customer down on a phone.
What we build
A form that holds on to every enquiry.
The brief form on our contact page is built this way, so it is the live example.
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Questions shaped by your customers
We start from what your customers ask before they buy, and ask only what you need to reply well. Every field earns its place, and anything optional says so.
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Two places, and kept if either takes it
Each enquiry is emailed to you and recorded in your CRM. If one of the two cannot take it, the other still holds it, and the visitor is told it has reached you only once one of them has. If neither can, the form says so plainly and offers the enquiry as an email the visitor can send themselves.
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Spam handled without blocking people
Hidden fields that bots fill in, and a check on how the form was sent, instead of a puzzle. An enquiry that trips a trap is flagged for you to judge, never quietly thrown away. There is no CAPTCHA: the W3C notes that CAPTCHAs often prevent disabled people from completing the task at all.
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An acknowledgement that repeats nothing they typed
The visitor gets an email to say the enquiry reached you and what happens next. It restates their choices from the form's own lists, never their own words, so nobody can use your form to send their text from your domain.
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It works without JavaScript
If the page's script does not load, the form still sends, and the visitor lands on a page that says whether it went.
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Plain errors, where the problem is
A problem is described in plain words under the field it belongs to, the field is marked for screen readers, and the cursor is put in it, as WCAG 2.2 asks. Each field brings up the right keyboard on a phone and fills from the browser's autofill.
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Privacy built in
Only the fields you need, as UK GDPR's data minimisation principle asks, and a retention period agreed with you and stated in the acknowledgement. Where your site uses our cookieless analytics, form events count which field caused a problem, never what anyone typed.
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Your CRM, or none
We connect the CRM you already use once we have checked it can take enquiries reliably, and email on its own is fine too. The CRM account is in your name, under your own contract with its provider. Our own enquiries run into Odoo, so that route we know well.
How it works
From the enquiries you get now to a form that keeps them.
Your site does not have to be one we built. Where we do not host it, we look at the platform first and the quote says how the form will sit on it.
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Tell us where enquiries go now
What your customers ask, where enquiries land today and where they get lost. The brief form's own questions take a minute.
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A written quote
We say what we would build and connect, and send a written quote. It is valid for 30 days, and nothing starts until you accept it.
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Built, connected and checked
We build the form, connect it to your inbox and your CRM, and check every route before it goes live, including what happens when one of them is down.
Proof
Sites where we built the enquiry form.
Client work and our own, each marked as which. Each case study says what its form does and where its enquiries go.
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Client · Education and charity
Brother Sylvester
When the store and Academy closed, we rebuilt Brother Sylvester's site on Astro: 92 stories, a history library and school bookings, with every old address kept.
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Client · Local services and repair
AS Frames
A new site for a Leeds picture framer with twenty-five years at the bench: big claims replaced with evidence, his reviews quoted as written, every job quoted.
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Our own · Web and marketing agencies
VerySEOly
Our own site: quote-led, built ahead of time, every provider named with its country, and a test suite that guards the copy as well as the code.
Questions
Enquiry forms, answered plainly.
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Do you use a CAPTCHA?
No. A puzzle stops some bots and some customers, and it is the customers you cannot afford to lose. Hidden trap fields and a check on how the form was sent catch the bots instead, and anything they flag is still passed to you to judge.
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What happens if my email is down when someone sends an enquiry?
If your form is connected to a CRM, the enquiry is still recorded there, and the visitor is told it has reached you. If nothing can take it, the visitor is told plainly that it did not send, and offered the enquiry as an email they can send themselves, so it is never lost without anyone knowing.
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Can the form send enquiries into the CRM I already use?
Usually. We check that your CRM can take enquiries reliably before we promise it, and we connect it under your own account. If it cannot, the form sends to your inbox on its own, and we say so in the quote.
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My site is on WordPress, Shopify, Wix or Squarespace. Can you still help?
Often, yes. Depending on the platform, that means a form on your page that sends to a small server function we run, or the platform's own form connected properly. We look first, and the quote says which.
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How long are enquiries kept?
As long as you need them and no longer, agreed with you and stated in your privacy notice and in the acknowledgement. On our own site, an enquiry that does not become a project is deleted after 12 months.
Related: why enquiry forms lose leads, and how to test yours, the email your website sends, lead generation and CRM and pipeline. Sources checked 9 November 2026.
Get a quote
Tell us where your enquiries go now.
A sentence is enough to start. We reply with any questions, then send a written quote for the form and everything it connects to.